I would like to write what experiences I\'ve had so far with these guys. Yes they are on the second floor, so climbing the stairs, can be a chore. Also when they get busy - they get very busy. That however is a very good sign of a popular place. I have had numerous repairs undertaken by them, all prices are very reasonable. They keep you posted in all stages of the repair. They also give lengthy warranties which they fully backup if ever required. If I say that they could slightly improve on, is answering the phone. This however is because of my first comment above - they get very busy, so understand must be hard. Anyway give them ago, doubt you\'ll go anywhere in Lincoln else after going there!! Keep up the hard work.....